Privacy Policy

1. Information We Collect

We collect two types of information:

• Personally Identifiable Information: Name, email address, phone number, and other information you voluntarily provide through contact forms, subscriptions, or communications.

• Non-Personal Information: Browsing data such as IP address, browser type, pages visited, time spent on the site, and other analytics data collected automatically.

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2. How We Collect Information

• Contact and subscription forms.

• Cookies and tracking technologies.

• Web analytics tools.

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3. Use of Information

We use the collected information to:

• Provide, operate, and improve our services.

• Respond to inquiries and requests.

• Send promotional or informational communications.

• Personalize the browsing experience.

• Comply with legal or regulatory obligations.

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4. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except in the following cases:

• Service providers who help us operate the website (e.g., email marketing tools, CRM, analytics).

• Compliance with laws, regulations, or legal processes.

• Protection of our rights, privacy, security, or property.

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5. User Rights

You have the right to:

• Access, correct, or delete your personal information.

• Object to the processing of your information.

• Withdraw your consent for promotional communications.

• Request the portability of your data.

You can exercise your rights by writing to us at despega@lagoonxtudio.com.

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6. Data Protection

We implement reasonable physical, electronic, and administrative security measures to protect your information.

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7. Use of Cookies

We use cookies to enhance user experience, analyze site usage, and personalize content. You can configure your browser to reject cookies, although this may affect some site functionalities.

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8. Privacy of Minors

Our services are not directed to individuals under the age of 18. We do not knowingly collect information from minors.

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9. International Transfers

As we offer services globally, your information may be transferred and processed in countries outside of Mexico. We will always implement appropriate safeguards to protect your data.

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10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. We will post changes on this page and, if significant, will notify you through other means.

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11. Contact

For any questions or requests related to this Privacy Policy, you can contact us at:

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LagoonXtudio Email: despega@lagoonxtudio.com

Office Location: Monterrey, Nuevo León, Mexico